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Can't change Adobe ID email address

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Post time 2017-2-5 03:22:00 | Show all posts |Read mode
When I try and change the email address on my Adobe ID I get this message:  "Your account changes couldn't be saved."   No explanation of why they can't be saved or what action I need to take.    Could you let me know why I can't change my main email address and how to fix this?  Thank you.
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Post time 2017-2-5 03:27:00 | Show all posts
Please don't refer me to this page:  Changing Adobe ID email

It doesn't contain the answer.
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Post time 2017-2-5 03:41:00 | Show all posts
Login to your Account from the main Adobe web page. Click Manage Account, you may have to type in your password again.
Click the link in the bar that says Account. From there you should be able to change the Email Address associated with your Adobe ID.

MAKE SURE the new email address is Up and Running because you may get a conformation email to both the old and the new email addresses. In one of them you will need to Confirm this change.

It that fails you could also included an Alternative Email address so all correspondence go to both addresses.

If all that fails then.

Contact Customer Care
and use the Chat system.
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Post time 2017-3-4 05:00:00 | Show all posts
I am having the same issue with no solutions!
I have tried to:
Login to your Account from the main Adobe web page. Click Manage Account, you may have to type in your password again.
Click the link in the bar that says Account. From there you should be able to change the Email Address associated with your Adobe ID.

This didn't fix the issue, I guess I will try my luck with Customer Care.
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Post time 2017-6-20 12:41:00 | Show all posts
Chat is closed.......
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Post time 2018-8-4 06:38:00 | Show all posts
Unfortunately this isn't the correct answer. There is no way of saving the change when putting in anew email address.
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Post time 2018-8-4 06:57:00 | Show all posts
It works for me.
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Post time 2018-8-4 07:20:00 | Show all posts
Worked also for me. I changed my e-mail address somewhere at the beginning of the year.
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